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Plan Related
16
What type of plans do you have?
Can I Share My Subscription With Friends And Family? What Is The Group Plan?
Rights description for PRIMARY PAID ACCOUNTs (GROUP ADMINISTRATORs) and SUBSIDIARY ACCOUNTs (GROUP MEMBERs)
How to cancel my current auto-renewal plan?
Why has my plan changed? What is my new plan?
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Payment & Receipt
5
What payment methods do CATCHPLAY+ accept?
Why my credit card got deducted every month while I only subscribe once?
How to change or delete registered credit card?
How can I check my eGUI receipt?
How to redeem promo code?
My Account
14
What is CATCHPLAY+?
What is CATCHPLAY TV?
How do I create an account?
How to add a mobile number to an existing account?
How to Log in to My CATCHPLAY+ Account?
See all 14 articles
Playback Functions
6
How to adjust brightness, volume, and full screen on APP?
How to Adjust Playback Quality and Data Usage Settings?
How to Remotely Log Out from Other Devices?
Do you support Chromecast, Airplay, mirror mode, or HDMI output?
How to change the subtitle background & size setting?
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Watching CATCHPLAY+
11
What are the installation requirements?
Which smart TV or Set-Top-Box supports direct download of CATCHPLAY+ APP?
Why is my CATCHPLAY+ not working?
What should I do when an error code is showing during watching?
How to troubleshoot playback related issues?
See all 11 articles
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