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What type of plans do you have?
How do I know what's included on the plan I subscribed?
How to cancel my current auto-renewal plan?
I already subscribed why I still need to pay to watch a movie?
What is SINGLE RENTAL? What is Early Access?
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Payment & Receipt
What payment methods do CATCHPLAY+ accept?
Why my credit card got deducted every month while I only subscribe once?
How to change or delete registered credit card?
How can I check my eGUI receipt?
How to redeem promo code?
What is CATCHPLAY+?
How do I create an account?
Why I didn’t receive SMS OTP?
How do I verify my email address?
How can I delete my CATCHPLAY+ account?
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How to adjust brightness, volume, and full screen on APP?
Do you support Chromecast, Airplay, mirror mode, or HDMI output?
Can I select different subtitles?
How to change the subtitle background & size setting?
What are the installation requirements?
Which smart TV or Set-Top-Box supports direct download of CATCHPLAY+ App?
Why is my CATCHPLAY+ not working?
What should I do when an error code is showing during watching?
How to troubleshoot playback related issues?
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1. General Troubleshooting
2. Movie Suggestions
3. Plan Upgrade
4. CONTACT US