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What type of plans do you have?
Can I Share My Subscription With Friends And Family? What Is The Group Plan?
Rights description for PRIMARY PAID ACCOUNTs (GROUP ADMINISTRATORs) and SUBSIDIARY ACCOUNTs (GROUP MEMBERs)
How to cancel my current auto-renewal plan?
Why has my plan changed? What is my new plan?
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Payment & Receipt
What payment methods do CATCHPLAY+ accept?
Why my credit card got deducted every month while I only subscribe once?
How to change or delete registered credit card?
How can I check my eGUI receipt?
How to redeem promo code?
What is CATCHPLAY+?
How do I create an account?
Why I didn’t receive SMS OTP?
How do I verify my email address?
How can I delete my CATCHPLAY+ account?
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How to adjust brightness, volume, and full screen on APP?
Do you support Chromecast, Airplay, mirror mode, or HDMI output?
Can I select different subtitles?
How to change the subtitle background & size setting?
What are the installation requirements?
Which smart TV or Set-Top-Box supports direct download of CATCHPLAY+ App?
Why is my CATCHPLAY+ not working?
What should I do when an error code is showing during watching?
How to troubleshoot playback related issues?
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1. General Troubleshooting
2. Movie Suggestions
3. Plan Upgrade
4. CONTACT US