If you have paid but are still unable to watch, please refer below for more information:

Account-related issue

There is a possibility that you have more than one CATCHPLAY+ account, and you are currently logged in to your other account.

Try switching to other login methods to confirm your existing accounts; however, please note that the system will automatically create a new account each time you click on a login method that has not been previously registered to an account. (Our system will not know that the accounts you just created belong to you)

You can click the[CONTACT US]button below and provide us with the email address or mobile number used for registration; our customer support team will be in touch with you shortly.

Unsuccessful payment

Please ensure that you have made a successful payment to start watching. 

1. Have you received a successful subscription purchase message from CATCHPLAY+? (Check both your inbox and spam mailbox) 
2. Have you received any purchase confirmation, credit card bills, or successful subscription messages from either the bank or Apple / Google? 
3. Have you received any transaction confirmation messages from your chosen telecom partner? 

Outside service region

Due to different licensing agreements in each region, CATCHPLAY+ is only available in Taiwan, Indonesia, and Singapore. Accounts registered in Taiwan are only available for use within Taiwan; the same thing applies to the other two regions.

Since we do not support cross-region usage, kindly make sure that:

1. You are currently located inside our service region (Inside Taiwan, Penghu, Kinmen, and Mazu)
2. Turned off VPN or other software that is connected to non-Taiwanese internet service provider

If all of the options above do not apply to you yet you are still unable to watch, click the[CONTACT US]button below and provide us with your account and subscription details. Our customer support team will be in touch with you soon.